NSFAS Contact Details 2026-2027

NSFAS Contact Details 2026-2027

If you are applying for or currently receiving financial support from the National Student Financial Aid Scheme (NSFAS) for the 2026-2027 academic year, knowing how to get in touch with NSFAS is important. Whether you need help with your application, have questions about your funding, or want to check your funding status, having the correct contact details can make the process much easier and faster. NSFAS offers several ways to contact them. One of the easiest methods is by phone, where students can call the toll-free number 08000 67327 to speak with trained staff who can assist them with a variety of issues related to their application or funding. If you prefer, there is also the option to call their Cape Town office at 021 763 3200 for more direct assistance.

For written inquiries, NSFAS can be reached by email through their general address, info@nsfas.org.za, which handles overall questions. If your concerns are related specifically to payment or account balances, there is a dedicated email address, collections@nsfas.org.za, for tracking these matters. In addition to traditional phone and email contacts, NSFAS is active on social media platforms such as Facebook, Twitter, and Instagram under the handle @myNSFAS, where updates are regularly shared and students can ask questions. For those who prefer online support, there is a live chat feature available on the official NSFAS website once you log into your myNSFAS account, providing quick and direct assistance.

Students who need to send official documents or correspondence by mail can use the NSFAS postal address at Private Bag X1, Plumstead, 7801, South Africa. For those planning to visit an NSFAS office in person, the physical location is on the 2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7700. However, due to COVID-19 protocols, it’s recommended to call ahead and confirm if visits are currently allowed. By knowing the right ways to contact NSFAS for the 2026-2027 academic year, students can better manage their applications and funding, ensuring they receive timely and accurate information from the scheme.

READ: NSFAS How To Upload Documents 2026

NSFAS Contact Center

The NSFAS Contact Center is the primary point of contact for all your inquiries related to applications, funding, and general information. The contact centre is available from Monday to Friday between 8:30 AM and 5:00 PM.

• Tel: 08000 NSFAS (08000 673 27) –
• Toll Free: 08000 67327
• Email: info@nsfas.org.za

NSFAS Social Media Channels

Social media is a quick and easy way to get in touch with NSFAS. They maintain an active presence on various platforms, where they post regular updates and respond to queries.

• Facebook: https://www.facebook.com/nsfas.org.za/
• Twitter: https://twitter.com/myNSFAS
• Instagram: https://www.instagram.com/mynsfas/

NSFAS Postal Address

If you prefer to send your inquiries or documentation via post, you can use the following address:

• The National Student Financial Aid Scheme
  Private Bag X1
  Plumstead, 7801
  South Africa

READ: Who Gets NSFAS 2026-2027

NSFAS Physical Address

For those who need to visit NSFAS offices, the physical address is as follows:

• 10 Brodie Road,
• Wynberg,
• Cape Town,
• 7800,
• South Africa

Please Note: Due to the COVID-19 pandemic, it’s advisable to call ahead and verify if in-person visits are allowed.

NSFAS Virtual Contact Center

NSFAS introduced a Virtual Contact Center to provide additional support and assistance to students. The Virtual Contact Center is accessible via the NSFAS website and offers live chat support.

• Website: https://www.nsfas.org.za/
• NSFAS WhatsApp Number: +27 78 519 8006
• NSFAS USSD Code :*120*67327#

University and TVET College Financial Aid Offices

Every public university and TVET college has a financial aid office. These offices are there to help you with any questions about NSFAS. They provide guidance and support throughout your funding process. You can visit them for advice on applications, documentation, and funding status. They’re a useful resource to help you navigate financial aid smoothly.

READ: When Can You Apply For NSFAS For 2026?

Benefits of Having the Contact Details of NSFAS

These are some of the reasons why we obtain or have the contact information or details of NSFAS:

• Quick Access to Support: Having NSFAS contact details means you can get timely help and answers for your application process, including eligibility queries, document requirements, or technical issues.
• Track Application and Funding Status: Direct communication helps you check if your application or funding has been approved and whether additional information is needed, avoiding delays.
• Resolve Payment and Account Queries: Easily address concerns about fee payments, bursary balances, or other financial matters, enabling better financial planning.
• Access Additional Support: Contacting NSFAS allows students with disabilities or special needs to inquire about personal care allowances and other specific aid.
• Report Fraud or Issues: NSFAS provides dedicated contacts for reporting fraud or other problems, ensuring responsible handling of such matters.
• Stay Updated on Policy Changes: Keeping in touch with NSFAS channels ensures you receive the latest announcements, deadlines, and funding updates for proactive decision-making.
• Improved Communication and Transparency: Direct access fosters clearer communication, faster problem-solving, and a smoother experience throughout the funding process.

NSFAS Contact Information

You can get in touch with NSFAS through the details provided below:

• Website:

www.nsfas.org.za

• Email:

info@nsfas.org.za

• South African students:

0860 067 327

• International students:

+27 21 763 3232

• Physical Address:

10 Brodie Road, Wynberg, Cape Town, South Africa, 7700

• Postal Address:

Private Bag X1, Plumstead, Cape Town, Western Cape, South Africa, 7801

Having accurate and up-to-date NSFAS contact details for the 2026-2027 academic year is essential for all students seeking or receiving financial aid. Whether you are applying for funding, tracking your application, or resolving payment issues, knowing how and where to reach NSFAS ensures you receive timely and effective support. With multiple communication channels, including phone, email, social media, and online platforms, students can easily find answers, submit documents, and stay informed about their funding status. Additionally, being able to contact NSFAS directly helps prevent delays and misunderstandings, contributing to an easier, less stressful funding experience. Staying connected with NSFAS also keeps students aware of any policy updates or procedural changes, allowing them to plan their studies and finances with confidence. Click HERE for NSFAS Contact details and other inquiries. Hope the provided information is helpful and efficient. Share your opinions and questions below in the comment section provided.

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